Frequently Asked Questions
At Heart Wise Minds, we understand that you may have questions about our services and how we can assist you on your journey to better mental health and well-being. Here are some common questions we receive, along with detailed answers to help you understand our approach and how we can work together to support your needs.
Do I need a GP referral to see you?
No, you do not need a Mental Health Care Plan (MHCP) or a referral to see a counsellor. Counselling services are not eligible for a Medicare rebate, however, you may be eligible for a rebate through your private health insurance fund. Please check directly with your provider for details.
What can I expect during my first counselling session?
Your initial session is an intake process where we discuss your life circumstances and the reasons for seeking counselling. It’s also an opportunity for you to ask any questions about the counselling process. If there are specific or acute reasons for your visit, please inform me in advance to focus more directly on your current concerns.
How long does a counselling session last?
Sessions typically last between 50-60 minutes. If a session extends beyond the booked time, additional charges may apply in 15-minute increments.
What modalities do you use?
I use a range of evidence-based modalities tailored to meet each client’s unique needs. These include Acceptance and Commitment Therapy (ACT), Cognitive Behaviour Therapy (CBT), Gottman Relationship Therapy, Motivational Interviewing, Mindfulness-based techniques, and an integrated Strengths-based approach.
What are your fees?
- Individual sessions cost $155 for 50–60 minutes or $230 for 80–90 minutes.
- Couple/Family sessions are $185 for 50–60 minutes or $275 for 80–90 minutes.
- Family Law related sessions are $200 for 50–60 minutes or $300 for 80–90 minutes.
Payment is due at the time of the session via direct debit or online payment.
What is your reschedule/cancellation policy?
We require at least 48 hour’s notice to reschedule or cancel an appointment without a fee. Less than 24 hour’s notice will incur a 50% charge, and no-shows or very late cancellations will be charged the full session fee. We understand that life can be unpredictable, so please contact us as soon as possible if you need to make a change.
Private health insurance fund rebates?
Yes, sessions may be eligible for rebates through certain health insurance providers. I am registered with AHM, ARHG, Bupa, HCF, and Medibank Private. Check directly with your insurer for rebate details.
How can counselling help with anxiety or depression?
Counselling helps by providing a safe space to explore your feelings, understand the roots of your anxiety or depression, and develop strategies to manage and mitigate symptoms. Techniques used in sessions can include behavioural adjustments, cognitive reframing, and stress reduction practices.
What is the difference between a counsellor, a psychologist, & a psychiatrist?
Counsellors focus on helping clients develop coping strategies for a wide range of issues, using therapeutic techniques. Psychologists often have a broader scope, dealing with more severe psychological issues and may conduct assessments. Psychiatrists are medical doctors who can prescribe medication and typically handle the most severe mental health disorders.
How often should I attend counselling?
The frequency of sessions varies depending on your individual needs. Initially, weekly or fortnightly sessions are common to build rapport and start making progress. Over time, we may adjust the frequency based on your progress and preferences.
